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Updating connection details for remote case types

Updated on March 29, 2022

To ensure that the connection between your consumer and producer applications works correctly after you make changes in your producer system, update the connection details in the consumer system. For example, if you need to change the URL of your producer system, reflect that change in the connection configuration.

You can change the system URL, client ID, and client secret.
  1. In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
  2. On the Connection tab, in the Connection details section, click Edit connection.
  3. In the Edit connection dialog box, edit the details as required, and then click Submit.
  4. Click Save.
What to do next: Enable users to create remote cases in the consumer application by adding the case type to the run-time portal. For more information, see Organizing the main menu for a portal.

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