Analyze and manage data from questionnaires in your application by using insights.
For example, you can view the service quality questionnaires from multiple respondents at
once, and display their responses as an interactive chart that provides an overview of their
satisfaction with the service.
Before you begin: Create a questionnaire in your application. For more
information, see Creating a questionnaire.
Because a questionnaire is a regular case type, you create and
use insights for questionnaires in the same way as for any other case type.
- In your application, create an insight for your questionnaire case type.For example: In a banking application, create an insight for a Customer Satisfaction
questionnaire, which gathers the users' satisfaction with their interactions with the
- Optional: To adjust the data display to your individual needs, customize how the insight presents
data from your questionnaire.For example: Filter an insight to include only the questionnaires in which the respondents
indicated a monthly income of at least $20,000, so that you can analyze the satisfaction
of VIP customers. Then, you can group the results by the application components that the
customers use, to decide which components of your application need improvement to satisfy
the most valuable customers.
- Optional: To visualize data in a user-friendly way that helps you analyze the answers, create a
chart that presents answers from your questionnaire.For example: Visualize hundreds of responses from a customer satisfaction questionnaire as a pie
chart, and save the chart to conveniently monitor the current results every time you run