Provide access to relevant resources, such as properties or rules, that are
outside your current case type by changing the scope of a subprocess in the case type. As a
result, you ensure that users can access information that is necessary to successfully resolve
their business processes even if the resolution requires data from another
For example, a customer service representative (CSR) can resolve a complaint
about hotel service by using information that a customer provided while booking a hotel
- In the navigation pane of Dev Studio, click Case types, and then click the case type that
you want to open.
- In the Case life cycle section, in the header of a process that
contains a subprocess, click Configure process.
- On the toolbar, click Open process.
- On the Diagram tab of the flow form, open the property dialog
box by double-clicking the Subprocess shape.
- In the Subprocess details section, in the Define
flow field, select a working context for the subprocess:
|The subprocess works on a current case||Select On current page.|
|The subprocess works on a specific case|
- Select On specific work item.
- In the Work property field, enter a property reference
in the current work item that identifies the key of the subprocess work
- In the Class field, enter the class of the subprocess
- Optional: To specify a clipboard page that holds the subprocess work item, in the
Page name, enter the clipboard page name.
|The subprocess works on an embedded page|
- Select On embedded page.
- In the Page property field, enter a reference to the
property of mode Page, Page List, or Page Group that holds the embedded
- In the Class field, enter the class of the embedded
- In the Flow name field, enter a name of the process that
includes the subprocess for which you provide additional configurations.
By default, the system autpopulates this field with the name of the current
- Optional: To display a message in the audit trail of the subprocess, in the Audit
note field, enter a rule that stores the audit note that you want to
- Optional: To allow the parent flow to continue processing without waiting for this subprocess to
return, select the Spinoff flow check box.
- Optional: To provide a link to the subprocess in the breadcrumb trail navigation, select the
Enable navigation link check box, and then configure additional
- To enable users to get back to the subprocess after the case moves forward, select
the Only allow navigating back to this step check box.
- To enable post-processing or validation when users navigate back from the
subprocess in the breadcrumb trail, select the Perform post-processing when
navigating away from step check box.
- To allow users to return to the entry points in the subprocess, select the
Subprocess has navigation links check box.
- Click Submit.
- Click Save.