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Collaborating on cases

Updated on May 11, 2022

Complete your Microjourney faster by providing collaboration tools for your application users, such as customer service representatives (CSRs). Through a transparent exchange of messages in an open discussion, CSRs can resolve cases faster and with better effect.

Application users can collaborate by posting Pulse messages, maintaining spaces, and working on documents.
  • Collaborating with users by using Pulse

    Resolve your work faster by using Pulse. By sharing information in Pulse, users can work together to complete their work more effectively.

  • Collaboration with users by using Spaces

    By creating spaces, you gather users that are professionally connected within a single digital community, so that they can collaborate on specific areas of interest. When you restrict the discussion of certain topics to the users of a space, you avoid broadcasting irrelevant messages to all users in your application and create more effective communication.

  • Collaborating on shared content by using Documents

    By creating documents in an application, you ensure that all users of the application have sufficient information to work in a business process and you reduce context switching by limiting the need to use external documents. You also save time by sharing the files across multiple cases and spaces.

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