Complete your Microjourney faster by providing collaboration tools for your application users, such as customer service representatives (CSRs). Through a transparent exchange of messages in an open discussion, CSRs can resolve cases faster and with better effect.

• Collaborating with users by using Pulse

  Resolve your work faster by using Pulse. By sharing information in Pulse, users can work together to complete their work more effectively.

• Collaboration with users by using Spaces

  By creating spaces, you gather users that are professionally connected within a single digital community, so that they can collaborate on specific areas of interest. When you restrict the discussion of certain topics to the users of a space, you avoid broadcasting irrelevant messages to all users in your application and create more effective communication.

• Collaborating on shared content by using Documents

  By creating documents in an application, you ensure that all users of the application have sufficient information to work in a business process and you reduce context switching by limiting the need to use external documents. You also save time by sharing the files across multiple cases and spaces.