Configuring back-to-back processing is a part of activity post-processing. Post-processing defines which actions users can take after they complete a task in a case.
After you configure back-to-back processing, the system finds and displays only assignments that the current user is qualified to perform and for which the value of the pyActionTime property from the Assign- class is past.
- In the navigation pane of Dev Studio, click Records.
- Expand the Process category, and then click Flow Action.
- In the Post-processing section, in the Back-to-back processing configuration subsection, select the Look for an assignment to perform check box.
- Optional: To ensure a continuous workflow, specify how the system behaves if the user's
worklist does not contain any relevant assignments:
- To search for open assignments in the user's worklist from other flow executions that are active for the same case, select If not found, look for assignments in other flows on this case.
- To search for open assignments from the parent case of the current case, select If not found, look for assignments in flows on the parent case.
- To search for assignments in work queues, select For each
also consider assignments in work queues
The search scope expands to examine the assignments in the work queues of the user's team and assignments on the user's worklist.
Optionally, your application can use additional information for the detailed search criteria that the system uses when you select this check box. The standard decision tree Assign-Workbasket.PerformCriteria defines these criteria. For more information about decision trees, see Decision trees.
- In the If an assignment is not being performed list,
select content that the system displays to users after all of the assignments
- To display a refreshed harness form for the current case, select
Show Harness, and then in the text field, enter
the relevant harness.
For example, you can use a standard post-assignment Confirm harness that displays the results of processing or computations based on user input.
- To configure the system to search for an assignment by using the Get
Next Work logic, select the Get Next Work.
The system uses information about the user's skillset and urgency of available assignments to calculate the next assignment for the user to process. For more information about the Get Next Work algorithm, see Customizing the Get Next Work logic and Defining work routing settings for an operator.
- To configure the system to select the next assignment in the workpool that is assigned to the current user, select Get Next Work in Current WorkPool.
- To close the user form and return to the previous work area, such as the Process Work home view, select Close the Work Object.
- To display a refreshed harness form for the current case, select Show Harness, and then in the text field, enter the relevant harness.
- Click Save.