Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Configuring collaboration settings for case types

Updated on May 11, 2022

Complete your case types faster by enabling collaboration tools such as Pulse messaging, case tagging and following.

Manage configurations for collaboration by performing the following actions:
  • Enabling case tags

    By enabling users to tag cases at run time, you speed up case search. When users use tags to filter cases, they retrieve relevant information faster.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us