Enabling case tags
By enabling users to tag cases at run time, you speed up case search. When users use tags to filter cases, they retrieve relevant information faster.
Users can filter cases in several ways, for example, by displaying only the recently added or most frequently used tags. To find specific cases, users can also apply precise tags instead of choosing default filters. For more information, see Filtering tagged cases.- In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
- Click the Settings tab, and then, in the navigation pane, click Collaboration.
- In the Tags section, select the Enable tags checkbox.
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