By enabling users to tag cases at run time, you speed up case search. When
users use tags to filter cases, they retrieve relevant information
Users can filter cases in several ways, for example, by displaying only
the recently added or most frequently used tags. To find specific cases, users can also
apply precise tags instead of choosing default filters. For more information, see Filtering tagged cases
- In the navigation pane of
App Studio, click Case types, and then click the case type that
you want to open.
- Click the Settings tab, and then, in the navigation
pane, click Collaboration.
- In the Tags section, select the Enable