You can use extension points, system settings, and standard rules to customize the
processing that occurs when you add an attachment to a case. For example, you can scan an
attachment for viruses.
The following rules support attachments in a case:
Data-WorkAttach-File.CallVirusCheck
An activity that you can override to integrate your application with an external
virus-checking module, such as a Java routine or Windows DDL file.
Work-.EditAttachment
A flow action that you can add to a process so that users can open and edit file
attachments in a case. When you submit the form for this flow action, your application
creates a new version of the attachment.
Initialization/MaximumFileUploadSizeMB
An attribute that you can set in the MaximumFileUploadSizeMB
dynamic system setting that you create to change the default size limit of 1 GB for
attachments. For more information on how to create a dynamic system setting, see Creating a dynamic system setting.
The following figure shows a sample customization of the
MaximumFileUploadSizeMB dynamic system setting:
Dynamic system setting configuration for maximum attachment size
After you create the dynamic system setting, the Value
field helps you set the maximum attachment size. The following figure shows a dynamic
system setting that allows a maximum attachment size of 512 MB:
Setting the value for the maximum attachment size
pc_data_workattach
The default table in the database that you can query to retrieve case attachments. You
can also store case attachments in external Content Management Interoperability Services
(CMIS) systems or web storage providers.
GetAttachmentReference
An activity that you can override to customize attachment download.
pyLinkPulseAttachmentToCase
A when rule that you can override and save to your ruleset to enable or disable
linking attachments from a Pulse post to a case.
