Initializing data at case creation in Dev Studio
Automatically load data for a new case by configuring data initialization for a case type. For example, a mobile application uses a customer's location data to provide products that are available in the customer's area. As a result, customer service is more efficient because the customer does not need to manually provide additional information each time they use the app.
- In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
- On the Settings tab, click Data initialization.
- In the Data initialization section, click Configure in Dev Studio.
- Configure the data transform that you want to run at case creation.For more information, see Data transforms.
- Click Save.
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