You can call an external resource, such as a robotic automation or another application, from a flow. By reusing the services that other resources provide, you can enhance your cases without having to maintain extra functionality in your application.

When you enable the Directed Web Access (DWA) in your application, anyone who accesses the Internet, an intranet, or email can process an assignment. When you use this feature, you extend the reach of your application to employees throughout the enterprise, trusted customers and suppliers, and anyone else from whom you want to obtain information.

To reach wider audiences, ensure that users of your application can create cases also outside Pega Platform by enabling cases for creation through web and chat channels. As a result, you help your customers reach their business goals in various scenarios that include different channels and flexibility of processing.

Gain access to third-party documents and enhance collaboration between stakeholders by configuring external storage as a source of content that you can attach to your case, space, or Pulse conversation.

Upload large files without causing out-of-memory errors by configuring your application to store case and Pulse attachments outside the Pega Platform database.