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Integrating cases with external resources

Updated on May 11, 2022

Expand your Microjourney to take advantage of functionalities outside of your application, by connecting cases to external resources. By expanding your processing to external resources, you can significantly speed up case resolution.

For relevant training materials, see the Integrating with external applications module on Pega Academy.

For example, you can increase the functionality of your application by assigning tasks to an external application, or to a robotic queue.
  • Integrating a case with an external resource

    You can call an external resource, such as a robotic automation or another application, from a flow. By reusing the services that other resources provide, you can enhance your cases without having to maintain extra functionality in your application.

  • Directed Web Access in configuring assignments for external users

    When you enable the Directed Web Access (DWA) in your application, anyone who accesses the Internet, an intranet, or email can process an assignment. When you use this feature, you extend the reach of your application to employees throughout the enterprise, trusted customers and suppliers, and anyone else from whom you want to obtain information.

  • Enabling cases for creation through web and chat channels

    To reach wider audiences, ensure that users of your application can create cases also outside Pega Platform by enabling cases for creation through web and chat channels. As a result, you help your customers reach their business goals in various scenarios that include different channels and flexibility of processing.

  • Sourcing attachments from external storage

    Gain access to third-party documents and enhance collaboration between stakeholders by configuring external storage as a source of content that you can attach to your case, space, or Pulse conversation.

  • Storing case attachments using external storage

    Upload large files without causing out-of-memory errors by configuring your application to store case and Pulse attachments outside the Pega Platform database.

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