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Making a question required in a questionnaire

Updated on May 11, 2022

Make a question required to ensure that your questionnaire collects complete information. For example, in a questionnaire about the service at a hotel, if a customer rates service as poor, then a field for additional comments is required.

  1. Navigate to the questionnaire:
    Open the questionnaire in App Studio
    1. In the navigation pane of App Studio, click Case types.
    2. In the list of case types, open a case type of the Questionnaire type that you want to edit.
    Open the questionnaire in Dev Studio
    1. In the header of Dev Studio, click ConfigureCase ManagementQuestionnaire.
    2. Click the questionnaire that you want to edit.
  2. Click the question that you want to make required.
  3. In the Question settings pane, in the Required when conditions section, click the Properties icon.
  4. In the Conditions dialog box, create a condition by providing a value to compare at run time, a comparator, and a value to compare against the first value.
    For example: To make the question required for VIP customers, create the condition CustomerStatus equals to VIP.
  5. Optional: To add more conditions, click Add a row.
  6. If you create multiple conditions, define whether a question needs to meet all or any conditions by selecting either and or or between the rows.
  7. Click OK.
Result: At run time, if the when conditions evaluate to true, the question is required to submit the questionnaire.

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