You can define a notification to be sent from a process or an activity and configure the notification delivery method.
You can create notifications for one or all of the available notification channels – web gadget, email, and mobile, or you can create your own custom channel. Web gadget notifications are displayed as messages in the application at run time. You can include additional notification web gadgets to display different types of notifications separately. Users can reply to email notifications to post messages in a conversation. With mobile push notifications, users can approve and reject cases and respond to messages in cases.
Users can control which type of notifications they receive and when they receive them by setting notification preferences.
You can also create custom notification channels if the existing channels do not accommodate your requirements. For example, banks send SMS messages to users to inform them about transactions in their accounts. For information about creating a custom channel, see Understanding custom Deployment Manager notification channels and Creating custom Deployment Manager notification channels in 5.5.x. After creating the custom channel, you can configure it on the Channels tab for your notification.
You configure notification channels in Dev Studio:
- Configuring a web gadget notification channel
In Dev Studio, you can configure a web gadget channel to send notifications to users. Web gadget notifications are displayed as messages in the application at run time.
- Configuring an email notification channel
In Dev Studio, you can configure an email channel to send notifications to users. Users can reply to email notifications to post messages in a conversation.
- Configuring a mobile notification channel
In Dev Studio, you can configure a mobile channel to send push notifications to users. Users can approve and reject cases and respond to messages in cases by responding to push notifications.
- Configuring additional parameters for notification channels
In Dev Studio, you can configure additional parameters that the notification channels may require at run time. You can define these parameters as key-value pairs.
- Displaying application-specific correspondence
Help users more intuitively send correspondence from cases by providing correspondence prompts that are specific to the context of the current application. As a result, run-time users interact with a relevant list of available correspondence templates, such as templated email messages, so that they can send correspondence faster.
- Setting notification preferences
As an application user, you can control the type of notifications that you want to receive and choose the notification channels over which you want to receive them. The available notification channels are gadget, email, and mobile push.