Posting a message in Pulse
Post a message in Pulse to share information, for example, the status of a case, or to ask a question in a conversation thread. By posting your message in the correct context, you control who can receive notifications, view your messages, and post replies.
For example, users who are preparing a presentation for a customer can exchange ideas in a Pulse conversation, which helps keep the discussion within the context of a single user story.
- Choose the context for your message, based on your target audience and message
content:
Choices Actions Application developers and stakeholders In the header of App Studio, click the Toggle Developer collaboration icon. Case followers and participants - Open a case by searching for it or by reviewing the worklists and work queues on your dashboard.
Members of a team - In the navigation pane of the Case Manager portal, click My Teams.
- Click the name of the team to which you want to address your message.
A specific user - In the navigation pane of the Case Manager portal, click My Teams.
- Click a team name.
- In the Members section, click Edit Members.
- In the My team list, click the name of the user to whom you want to address your message.
- Add a message:
- To add a message for all users within this context, click .
- To add a message for specific users within this context, click , press the Down arrow key, and then select the message recipients.
- To create and assign a task in Pulse, click .
For more information, see Creating a task in Pulse.
- Click Start a conversation, and then enter your message text.
- Optional: Enhance your message by controlling its presentation and
the information that supports it:
Choices Actions Personalize the look and feel of your message - Click the View formatting help icon.
- Apply a syntax from the Style,
Lists, or Headings section to the
relevant text in your message.
For example: You can apply the bold style and italics to emphasize key information, and use headings and lists to better organize the message, as in the following figure: Pulse message with formatting 
Add links - Click the View formatting help icon.
- Apply a syntax from the Images or
Links section to the URL in your message text.
For example: To add a link to the main page of the English Wikipedia, enter [Wikipedia - The Free Encyclopedia](https://en.wikipedia.org). Pulse message with a link 
Provide additional information by adding an attachment - Click the Add attachment icon.
- Upload a file from your local system or an external location.Result: The system associates the attachment with your message and the context in which you post the message, for example, a case.
Attachments embedded in a Pulse message 
Reference a user, space, document, or case - Place your cursor in the message text, and then enter @.
- Select whether you want to reference a user, space, document, or case.
- Type one or more characters to narrow the list of results, and then select a
value.Result: Individual users and users of the spaces that you reference receive notifications about your message, based on their notification settings. Documents and cases that you reference become links in your message.
Referencing a user and a document in a Pulse message 
- Optional: To help users create messages more quickly, limit the list of cases that they can reference in a message. For more information, see Restricting case references in Pulse.
Add tags to your message - Place the cursor in your message text, and then enter #.
- Type one or more characters, and then select a tag from the list of matching results.
- Optional: To add another tag, enter a blank space, and then repeat step 4.b.
For example: Multiple tags in a Pulse message 
- Click Post.
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