Log in to an end-user portal, for example, Web Portal.
Find, and then open a resolved case that you want to reopen.
You can locate a resolved case by searching for it or by looking in your worklist or
the Recents list.
In the Tools section, click ActionsReopen.
In the Reopen section, in the text field, provide the reason for
reopening the case.For example:
Optional: To move the case to a selected stage after reopening it, in the change
stage list, select the new stage.
After you reopen a case, the case status changes to Open.
If you do not supply a stage to change to when you reopen the case, it reopens in the
first stage after the Create stage. Otherwise, it restarts the stage that you