Cloud Lessons Learned
- Make sure you have sufficient environments:
- 2 Dev/Test (1 for IT and 1 for business strategy & logic)
- QA, UAT and Performance / Simulation
- Production
- If needed: Pega DevOps/Deployment Manager, Pega BIX and Pega Agile Studio
- Confirm access to all environments as soon as they are available
- Make sure a Cloud email account has been established for sending notifications and reports from the application to client resources email addresses.
- Confirm infrastructure nodes in PDC and Decisioning Services landing pages are in NORMAL status
- Review and update as needed any Pega Agent settings and infrastructure DSS configurations
- Ensure a Service Assurance Advisor (SAA) is assigned to assist
- Kick off meetings with Pega Cloud Services, Project Team, Client:
- Cloud provisioning Check List / Sales-to-Cloud Play /Sales-to-Service Play
- Client SSL certificates for all environments
- Processes for aligning cloud tiers to cloud routes
- Pega Cloud is responsible for infrastructure – Project team is responsible for Application:
- If it is accessed via Designer Studio, project team is responsible
- End-to-end project management for cloud work (tasks, timelines and milestones) is a project responsibility:
- Confirm all expectations and dates with all parties
- Involve customer network and security teams from the beginning
- Define roles, responsibilities and communications plans in advance between Project, Cloud and Customer teams
- Understand how data will be accessed and managed and SFTP route configurations
- Premise to cloud uploads and imports
- Cloud to premise exports and downloads
- Follow the rules:
- SRs for all infrastructure work / follow-up / approvals
- Make sure every developer has My Support Portal (MSP) account and can open product and cloud SRs
- Make sure there are at least 2 designated Account Administrators in MSP that can be reached 24 x 7 to approve SRs (and set up new users.)
- H-Fixes for Product SRs may need to wait until next “Patch Release”
- Start testing – especially performance testing – as soon as services are configured