Communications Industry Applications - TM Forum alignment
Overview
As a part of Pega’s longstanding association with TM Forum, support for the Business Process Framework (eTOM) and Shared Information and Data Model (SID) have been central to using our communications offering to support our clients’ transformations.
The flexible process definition and execution engine that forms the core of our case management has enabled numerous telecommunications clients to operate processes that are aligned with these standards while containing specific business rules and understanding that support their own differentiators – delivering millions of tailored experiences to their customers. Over recent releases of the Pega Platform, the opportunity to increase agility and speed of delivery has been enhanced with out of the box microjourneys that can be combined with our execution logic and ‘layer cake’ driven reusability to further support our telecommunications clients in defining the kind of E2E journeys that are delivering proven value for all their stakeholders.
As more and more clients are grasping the opportunities of digital transformation, Pega, with its center-out business architecture driven by Process Fabric, increases its alignment with the principles eTOM represents. Our clients are now using the rapid definition of robust, impactful case management flows delivering valuable business execution to change how their businesses go to market quickly. Our clients are proving that the agility they derive from this approach gets them where they need to be faster, more cost effectively, and more reliably. The alternative of onerous, fully defined flows that require unanticipated, large investments of time and resources to deliver the elements of customer focus and operational delivery are no longer acceptable.
Pega has always recognized the important direction that eTOM and SID provide while maintaining an achievable definition and execution framework that delivers not only the initial transformative platform but goes on to support the needs of our clients as they manage the demand of transformed business as usual.
eTOM Framework - Pega product alignment
Pega products |
|---|
Pega CRM (includes Customer Service, Sales Automation, CPQ, Product Catalog) |
Pega Customer Decision Hub (CDH) |
Pega Order Fulfillment |
Pega Platform (includes Work Force Intelligence (WFI), Business Intelligence Exchange (BIX), Mobile, Infinity) |
Pega eTOM process support
Pega Platform supports a broad range of eTOM processes which can be fully modelled in alignment with the eTOM flow (supported by easily configurable client business rules and data) or as variations on the eTOM processes which include client specific steps or stages to address specific value targets.
Pega is committed to maintaining the ability to align with eTOM and as the standards for Open API and ODA continue to develop, these capabilities are on the roadmap for product inclusion.
Utilising Pega's flexible, user-driven process management and execution functionality, flow can be modelled as a Pega process.
Definitions
Supported – a capability that Pega Platform or Pega applications support directly or that can be generally configured to support using Pega’s low code platform.
Supported with configuration – a capability that does not exist in Pega Platform or Pega applications, but is reasonable to configure using Pega’s low code platform.
Not evaluated – this process has not been evaluated for support – contact Pega for further information.
Not directly supported – a capability that does not currently exist in the Pega Platform and is not recommended for configuration. Pega typically interacts with external QoS/SLA systems utilizing the flexible and easy-to-configure out of the box integration options.
Versions
eTOM Framework release 18.5
Pega latest software version 8.5
Domain (Level 1) | Description (Level 2) | Description (Level 3) | Pega support | Comments | Pega products |
MARKET/SALES | Market Strategy & Policy |
| Supported |
| Pega CRM, Pega CDH |
| Market Strategy & Policy | Gather & Analyse Market Information | Supported |
| Pega CRM, Pega CDH |
| Market Strategy & Policy | Establish Market Strategy | Supported |
| Pega CRM, Pega CDH |
| Market Strategy & Policy | Establish Market Segments | Supported |
| Pega CRM, Pega CDH |
| Market Strategy & Policy | Link Market Segments & Products | Supported |
| Pega CRM , Pega CDH |
| Market Strategy & Policy | Gain Commitment to Marketing Strategy | Supported |
| Pega CRM, Pega CDH |
| Sales Strategy & Planning |
| Supported |
| Pega CRM, Pega CDH |
| Sales Strategy & Planning | Develop Sales Relationship | Supported |
| Pega CRM, Pega CDH |
| Sales Strategy & Planning | Establish Sales Budget | Supported |
| Pega CRM, Pega CDH |
| Sales Strategy & Planning | Establish Sales Goals and Measures | Supported |
| Pega CRM, Pega CDH |
| Sales Strategy & Planning | Develop Sales Channel Strategy | Supported |
| Pega CRM, Pega CDH |
| Sales Strategy & Planning | Establish Revenue Coverage Plan | Supported |
| Pega CRM, Pega CDH |
| Sales Forecasting |
| Supported |
| Pega CRM, Pega CDH |
| Sales Forecasting | Set Sales Forecast Goal | Supported with configuration |
| Pega CRM, Pega CDH |
| Sales Forecasting | Gather Forecast Data | Supported with configuration |
| Pega CRM, Pega CDH |
| Sales Forecasting | Develop Sales Forecast | Supported with configuration |
| Pega CRM, Pega CDH |
| Sales Forecasting | Distribute Sales Forecast | Supported with configuration |
| Pega CRM, Pega CDH |
| Sales Forecasting | Evaluate Sales Forecast Outcomes | Supported with configuration |
| Pega CRM, Pega CDH |
| Brand Management |
| Not evaluated | Contact for further information |
|
| Market Research |
| Not evaluated | Contact for further information |
|
| Sales Development |
| Supported with configuration |
| Pega CRM, Pega CDH |
| Sales Development | Monitor Sales & Channel Best Practice | Supported with configuration |
| Pega CRM, Pega CDH |
| Sales Development | Develop Sales & Channel Proposals | Supported with configuration |
| Pega CRM, Pega CDH |
| Sales Development | Develop New Sales Channels & Processes | Supported |
| Pega CRM, Pega CDH |
| Market Sales Support & Readiness |
| Supported |
| Pega CRM, Pega CDH |
| Market Sales Support & Readiness | Support Selling | Supported |
| Pega CRM, Pega CDH |
| Market Sales Support & Readiness | Manage Sales Inventory | Supported |
| Pega CRM, Pega CDH |
| Sales Channel Management |
| Supported |
| Pega CRM, Pega CDH |
| Selling |
| Supported |
| Pega CRM, Pega CDH |
| Selling | Qualify Selling Opportunity | Supported |
| Pega CRM, Pega CDH |
| Selling | Develop Sales Proposal | Supported |
| Pega CRM, Pega CDH |
| Selling | Acquire Customer Data | Supported |
| Pega CRM, Pega CDH |
| Selling | Cross / Up Selling | Supported |
| Pega CRM, Pega CDH |
| Selling | Negotiate Sales/Contract | Supported |
| Pega CRM, Pega CDH |
| Selling | Manage Sales Accounts | Supported |
| Pega CRM, Pega CDH |
| Contact / Lead / Prospect Management |
| Supported |
| Pega CRM, Pega CDH |
| Contact / Lead / Prospect Management | Manage Sales Contact | Supported |
| Pega CRM, Pega CDH |
| Contact / Lead / Prospect Management | Manage Sales Lead | Supported |
| Pega CRM, Pega CDH |
| Contact / Lead / Prospect Management | Manage Sales Prospect | Supported |
| Pega CRM, Pega CDH |
| Market Performance Management |
| Supported |
| Pega CRM, Pega CDH |
| Sales Performance Management |
| Supported |
| Pega CRM, Pega CDH |
| Sales Performance Management | Set Sales Performance Goals | Supported |
| Pega CRM, Pega CDH |
| Sales Performance Management | Track / Monitor Sales Performance | Supported |
| Pega CRM, Pega CDH |
| Sales Performance Management | Analyse Sales Performance | Supported |
| Pega CRM, Pega CDH |
| Sales Performance Management | Report On Sales Performance | Supported |
| Pega CRM, Pega CDH |
| Sales Performance Management | Improve Sales Performance | Supported |
| Pega CRM, Pega CDH |
| Marketing Communications and Advertising |
| Supported |
| Pega CRM, Pega CDH |
| Marketing Communications and Advertising | Define Marketing Communications Strategy | Supported |
| Pega CRM, Pega CDH |
| Marketing Communications and Advertising | Ensure Marketing Communication Capability | Supported |
| Pega CRM, Pega CDH |
| Marketing Communications and Advertising | Develop Marketing Communication | Supported |
| Pega CRM, Pega CDH |
| Marketing Communications and Advertising | Deliver Marketing Communication Collateral | Supported |
| Pega CRM, Pega CDH |
| Marketing Communications and Advertising | Monitor Marketing Communication Effectiveness | Supported |
| Pega CRM, Pega CDH |
| Marketing Communications and Advertising | Modify Marketing Communication | Supported |
| Pega CRM, Pega CDH |
| Marketing Communications and Advertising | Archive Marketing Communication | Supported |
| Pega CRM, Pega CDH |
| Marketing Communications and Advertising | Undertake Marketing Communications Trend Analysis | Supported |
| Pega CRM, Pega CDH |
| Marketing Campaign Management |
| Supported |
| Pega CRM, Pega CDH |
| Marketing Campaign Management | Plan Marketing Campaign | Supported |
| Pega CRM, Pega CDH |
| Marketing Campaign Management | Ensure Marketing Campaign Capability | Supported |
| Pega CRM, Pega CDH |
| Marketing Campaign Management | Develop Marketing Campaign | Supported |
| Pega CRM, Pega CDH |
| Marketing Campaign Management | Launch Marketing Campaign | Supported |
| Pega CRM, Pega CDH |
| Marketing Campaign Management | Monitor Marketing Campaign Effectiveness | Supported |
| Pega CRM, Pega CDH |
| Marketing Campaign Management | Modify Marketing Campaign | Supported |
| Pega CRM, Pega CDH |
| Marketing Campaign Management | End Marketing Campaign | Supported |
| Pega CRM, Pega CDH |
| Marketing Campaign Management | Undertake Marketing Campaigns Trend Analysis | Supported |
| Pega CRM, Pega CDH |
| Loyalty Program Management |
| Supported |
| Pega CRM, Pega CDH |
| Loyalty Program Management | Loyalty Program Development & Retirement | Supported |
| Pega CRM, Pega CDH |
| Loyalty Program Management | Loyalty Program Operation | Supported |
| Pega CRM, Pega CDH |
PRODUCT | Product & Offer Portfolio Planning |
| Supported |
| Pega CRM, Pega CDH |
| Product & Offer Portfolio Planning | Gather & Analyse Product Information | Supported |
| Pega CRM, Pega CDH |
| Product & Offer Portfolio Planning | Establish Product Portfolio Strategy | Supported with configuration |
| Pega CRM, Pega Platform |
| Product & Offer Portfolio Planning | Produce Product Portfolio Business Plans | Supported with configuration |
| Pega CRM, Pega Platform |
| Product & Offer Portfolio Planning | Gain Commitment to Product Business Plans | Supported with configuration |
| Pega CRM, Pega Platform |
| Product & Offer Capability Delivery |
| Supported with configuration |
| Pega CRM, Pega Platform |
| Product & Offer Capability Delivery | Define Product Capability Requirements | Supported with configuration |
| Pega CRM, Pega Platform |
| Product & Offer Capability Delivery | Capture Product Capability Shortfalls | Supported with configuration |
| Pega CRM, Pega Platform |
| Product & Offer Capability Delivery | Approve Product Business Case | Supported with configuration |
| Pega CRM, Pega Platform |
| Product & Offer Capability Delivery | Deliver Product Capability | Supported with configuration |
| Pega CRM, Pega Platform |
| Product & Offer Capability Delivery | Manage Handover to Product Operations | Supported with configuration |
| Pega CRM, Pega Platform |
| Product & Offer Capability Delivery | Manage Product Capability Delivery Methodology | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Support |
| Supported with configuration |
| Pega CRM, Pega Platform |
| Product Support | Manage Product Offering Inventory | Supported |
| Pega CRM, Pega Platform |
| Product Support | Support Product Configuration Management | Supported |
| Pega CRM, Pega Platform |
| Product Support | Support Product Offering Purchasing | Supported |
| Pega CRM, Pega Platform |
| Product Support | Enable Product Performance Management | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Configuration Management |
| Supported with configuration |
| Pega CRM, Pega Platform |
| Product Configuration Management | Manage Product Configuration Specification | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Configuration Management | Manage Product Configuration | Supported |
| Pega CRM, Pega Platform |
| Product Performance Management |
| Supported with configuration |
| Pega CRM, Pega Platform |
| Product Performance Management | Monitor Product Offerings | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Performance Management | Monitoring Product Offering Performance Analysis | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Performance Management | Aggregate QoS Performance Analysis | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Performance Management | Assist Trend Analysis Development | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Performance Management | Log Product Offering Analysis Results | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Performance Management | Agree Service Outages | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Performance Management | Track Customer QoS / SLA Management Process Capability | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Performance Management | Manage Customer QoS / SLA Management Notification | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Performance Management | Undertake QoS / SLA Performance Trend Analysis | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Specification & Offering Development & Retirement |
| Supported with configuration |
| Pega CRM, Pega Platform |
| Product Specification & Offering Development & Retirement | Product Specification Development & Retirement | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Specification & Offering Development & Retirement | Product Offering Development & Retirement | Supported |
| Pega CRM, Pega Platform |
| Product Lifecycle Management |
| Not evaluated | Contact for further information |
|
| Product Capacity Management |
| Supported with configuration |
| Pega CRM, Pega Platform |
| Product Capacity Management | Develop Product Capacity | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Capacity Management | Develop Product Capacity Demand | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Offering Purchasing |
| Supported with configuration |
| Pega CRM, Pega Platform |
| Product Offering Purchasing | Initiate Product Offering Purchase | Supported |
| Pega CRM, Pega Platform |
| Product Offering Purchasing | Manage Product Offering Purchase Selection | Supported |
| Pega CRM, Pega Platform |
| Product Offering Purchasing | Track & Manage Product Offering Purchase | Supported |
| Pega CRM, Pega Platform |
| Product Offering Purchasing | Review Product Offering Purchase | Supported |
| Pega CRM, Pega Platform |
| Product Offering Purchasing | Complete Product Offering Purchase | Supported |
| Pega CRM, Pega Platform |
| Product Offering Purchasing | Close Product Offering Purchase | Supported |
| Pega CRM, Pega Platform |
| Product Offering Purchasing | Cancel Product Offering Purchase | Supported |
| Pega CRM, Pega Platform |
| Product Offering Purchasing | Product Offering Purchase Report | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Inventory Management |
| Supported with configuration |
| Pega CRM, Pega Platform |
| Product Inventory Management | Identify Relevant Product Inventory Information | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Inventory Management | Maintain Product Inventory facilities | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Inventory Management | Control Product Inventory Access | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Inventory Management | Ensure Product Inventory Quality | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Inventory Management | Track Product Inventory Usage | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Inventory Management | Identify Product Inventory Shortcomings | Supported with configuration |
| Pega CRM, Pega Platform |
| Product Inventory Management | Product Lifecycle Management Support | Supported with configuration |
| Pega CRM, Pega Platform |
CUSTOMER | Customer Experience Management Strategy & Planning |
| Not evaluated | Contact for further information |
|
| Customer Support |
| Supported |
| Pega CRM, Pega CDH |
| Customer Support | Support Customer Interface Management | Supported |
| Pega CRM, Pega CDH |
| Customer Support | Support Order Handling | Supported |
| Pega CRM, Pega CDH, |
| Customer Support | Support Problem Handling | Supported |
| Pega CRM, Pega CDH |
| Customer Support | Support Retention & Loyalty | Supported |
| Pega CRM, Pega CDH |
| Customer Support | Support Bill Invoice Management | Supported |
| Pega CRM, Pega CDH |
| Customer Support | Support Bill Payments & Receivables Management | Supported |
| Pega CRM, Pega CDH |
| Customer Support | Support Bill Inquiry Handling | Supported |
| Pega CRM, Pega CDH |
| Customer Support | Support Charging | Supported |
| Pega CRM, Pega CDH |
| Customer Support | Support Manage Billing Events | Supported |
| Pega CRM, Pega CDH |
| Customer Support | Support Manage Balance | Supported |
| Pega CRM, Pega CDH |
| Customer Support | Support Customer QoS / SLA | Supported |
|
|
| Customer Experience Management |
| Supported |
| Pega CRM, Pega CDH |
| Customer Experience Management | Customer Experience Maturity Assessment | Supported |
| Pega CRM, Pega CDH |
| Customer Experience Management | Mapping and Analysis of Experience Lifecycles | Supported |
| Pega CRM, Pega CDH |
| Order Handling |
| Supported |
| Pega CRM, Pega CDH |
| Order Handling | Determine Customer Order Feasibility | Supported |
| Pega CRM, Pega CDH |
| Order Handling | Authorize Credit | Supported |
| Pega CRM, Pega CDH |
| Order Handling | Complete Customer Order | Supported |
| Pega CRM, Pega CDH |
| Order Handling | Issue Customer Orders | Supported |
| Pega CRM, Pega CDH |
| Order Handling | Customer Order Handling Report | Supported |
| Pega CRM, Pega CDH |
| Order Handling | Close Customer Order | Supported |
| Pega CRM, Pega CDH |
| Order Handling | Manage Order Fallout | Supported |
| Pega CRM, Pega CDH |
| Order Handling | Customer Order Orchestration | Supported |
| Pega CRM, Pega CDH |
| Customer Management |
| Supported |
| Pega CRM, Pega CDH |
| Customer Management | Enable Retention & Loyalty | Supported |
| Pega CRM, Pega CDH |
| Customer Management | Establish Customer Relationship | Supported |
| Pega CRM, Pega CDH |
| Customer Management | Re-establish Customer Relationship | Supported |
| Pega CRM, Pega CDH |
| Customer Management | Terminate Customer Relationship | Supported |
| Pega CRM, Pega CDH |
| Customer Interaction Management |
| Supported |
| Pega CRM, Pega CDH |
| Customer Interaction Management | Create Customer Interaction | Supported |
| Pega CRM, Pega CDH |
| Customer Interaction Management | Update Customer Interaction | Supported |
| Pega CRM, Pega CDH |
| Customer Interaction Management | Close Customer Interaction | Supported |
| Pega CRM, Pega CDH |
| Customer Interaction Management | Log Customer Interaction | Supported |
| Pega CRM, Pega CDH |
| Customer Interaction Management | Notify Customer | Supported |
| Pega CRM, Pega CDH |
| Customer Interaction Management | Track and Manage Customer Interaction | Supported |
| Pega CRM, Pega CDH |
| Customer Interaction Management | Customer interaction report | Supported |
| Pega CRM, Pega CDH |
| Customer Interaction Management | Authenticate User | Supported |
| Pega CRM, Pega CDH |
| Customer Interaction Management | Customer Interface Management | Supported |
| Pega CRM, Pega CDH |
| Customer Information Management |
| Supported |
| Pega CRM, Pega CDH |
| Customer Information Management | Create Customer Record | Supported |
| Pega CRM, Pega CDH |
| Customer Information Management | Update Customer Data | Supported |
| Pega CRM, Pega CDH |
| Customer Information Management | Notify Customer Data Change | Supported |
| Pega CRM, Pega CDH |
| Customer Information Management | Archive Customer Data | Supported |
| Pega CRM, Pega CDH |
| Customer Information Management | Build a unified customer view | Supported |
| Pega CRM, Pega CDH |
| Problem Handling |
| Supported |
| Pega CRM, Pega CDH |
| Problem Handling | Isolate Customer Problem | Supported |
| Pega CRM, Pega CDH |
| Problem Handling | Customer Problem Report | Supported |
| Pega CRM, Pega CDH |
| Problem Handling | Track & Manage Customer Problem | Supported |
| Pega CRM, Pega CDH |
| Problem Handling | Close Customer Problem Report | Supported |
| Pega CRM, Pega CDH |
| Problem Handling | Create Customer Problem Report | Supported |
| Pega CRM, Pega CDH |
| Problem Handling | Correct & Recover Customer Problem | Supported |
| Pega CRM, Pega CDH |
| Customer QoS / SLA Management |
| Supported |
| Pega CRM, Pega CDH |
| Customer QoS / SLA Management | Assess Customer QoS / SLA Performance | Supported |
| Pega CRM, Pega CDH |
| Customer QoS / SLA Management | Manage QoS / SLA Violation | Supported |
| Pega CRM, Pega CDH |
| Customer QoS / SLA Management | Customer QoS Performance Report | Supported |
| Pega CRM, Pega CDH |
| Customer QoS / SLA Management | Create Customer QoS Performance Degradation Report | Not directly supported |
|
|
| Customer QoS / SLA Management | Track & Manage Customer QoS Performance Resolution | Not directly supported |
|
|
| Customer QoS / SLA Management | Close Customer QoS Performance Degradation Report | Not directly supported |
|
|
| Customer Experience Management Strategy and Planning |
| Supported |
| Pega CRM |
| Customer Inventory Management |
| Supported with configuration |
| Pega CRM |
| Billing & Revenue Management | All descriptions | Not evaluated | Contact for further information |
|
SERVICE | SM&O Support & Readiness |
| Not directly supported |
|
|
| SM&O Support & Readiness | Enable Service Configuration & Activation | Not evaluated | Contact for further information |
|
| SM&O Support & Readiness | Support Service Problem Management | Not evaluated | Contact for further information |
|
| SM&O Support & Readiness | Enable Service Quality Management | Not evaluated | Contact for further information |
|
| SM&O Support & Readiness | Support Service & Specific Instance rating | Not evaluated | Contact for further information |
|
| SM&O Support & Readiness | Manage Service Inventory | Not directly supported |
|
|
| Service Configuration & Activation |
| Not directly supported |
|
|
| Service Configuration & Activation | Design Solution | Not directly supported |
|
|
| Service Configuration & Activation | Allocate Specific Service Parameters to Services | Not directly supported |
|
|
| Service Configuration & Activation | Track & Manage Service Provisioning | Supported |
| Pega Order Fulfillment App Accelerator |
| Service Configuration & Activation | Implement, Configure & Activate Service | Supported |
| Pega Order Fulfillment App Accelerator |
| Service Configuration & Activation | End-to-End Test Service | Supported |
| Pega Order Fulfillment App Accelerator |
| Service Configuration & Activation | Issue Service Orders | Supported |
| Pega Order Fulfillment App Accelerator |
| Service Configuration & Activation | Report Service Provisioning | Supported |
| Pega Order Fulfillment App Accelerator |
| Service Configuration & Activation | Close Service Order | Supported |
| Pega Order Fulfillment App Accelerator |
| Service Configuration & Activation | Recover Service | Supported |
| Pega Order Fulfillment App Accelerator |
| Service Problem Management |
| Supported |
| Pega Platform |
| Service Quality Management |
| Supported |
| Pega Platform |
| Service Strategy & Planning |
| Not evaluated | Contact for further information |
|
| Service Capability & Delivery |
| Not evaluated | Contact for further information |
|
| Service Development & Retirement |
| Not evaluated | Contact for further information |
|
| Service Guiding & Mediation |
| Not evaluated | Contact for further information |
|
ENGAGED PARTY | Party Strategy & Planning |
| Supported with configuration |
| Pega Platform |
| Party Order Handling | Develop Party Security Strategy | Supported with configuration |
| Pega Platform |
| Party Offering Development & Retirement |
| Supported |
| Pega CRM |
| Party Offering Development & Retirement | On-board Party Product Specification & Offering | Supported |
| Pega CRM |
| Party Offering Development & Retirement | Off-Board Party Offering & Specification | Supported |
| Pega CRM |
| Party Tender Management |
| Not evaluated | Contact for further information |
|
| Party Agreement Management |
| Supported |
| Pega CRM |
| Party Agreement Management | Prepare Party Agreement | Supported |
| Pega CRM |
| Party Agreement Management | Manage Party Agreement Commercial Negotiations | Supported |
| Pega CRM |
| Party Agreement Management | Gain Approval for Party Agreement | Supported |
| Pega CRM |
| Party Agreement Management | Manage Party Agreement Variation | Supported |
| Pega CRM |
| Party Agreement Management | Terminate Party Agreement | Supported |
| Pega CRM |
| Party Order Handling | Select External Party for Party Order | Supported |
| Pega Platform |
| Party Order Handling | Select External Party for Party Order | Supported |
| Pega Platform |
| Party Order Handling | Determine Party Pre-Order Feasibility | Supported |
| Pega CRM, Pega Platform |
| Party Order Handling | Track & Manage Party Orders | Supported |
| Pega CRM, Pega Platform |
| Party Order Handling | Receive & Accept Party Order | Supported |
| Pega CRM, Pega Platform |
| Party Order Handling | Issue Party Order | Supported |
| Pega CRM, Pega Platform |
| Party Order Handling | Report Party Orders | Supported |
| Pega CRM, Pega Platform |
| Party Order Handling | Close Party Order | Supported |
| Pega CRM, Pega Platform |
| Party Interaction Management |
| Supported |
| Pega CRM |
| Party Interaction Management | Log Party Interaction | Supported |
| Pega CRM |
| Party Interaction Management | Notify Party | Supported |
| Pega CRM |
| Party Interaction Management | Track and Manage Party Interaction | Supported |
| Pega CRM |
| Party Interaction Management | Handle Party Interaction (Including Self Service) | Supported |
| Pega CRM |
| Party Interaction Management | analyse & Report Party Interactions | Supported |
| Pega CRM |
| Party Interaction Management | Mediate & Orchestrate Party Interactions | Supported |
| Pega CRM |
| Party Interaction Management | Login Party | Supported |
| Pega CRM |
| Party Problem Handling | Receive Party Problem | Supported with configuration |
| Pega Platform |
| Party Problem Handling | Assess Party Problem | Supported with configuration |
| Pega Platform |
| Party Problem Handling | Submit Party Problem | Supported with configuration |
| Pega Platform |
| Party Problem Handling | Track Party Problem | Supported with configuration |
| Pega Platform |
| Party Problem Handling | Resolve Party Problem | Supported with configuration |
| Pega Platform |
| Party Problem Handling | Manage Party Problem | Supported with configuration |
| Pega Platform |
| Party Problem Handling | Report Party Problem | Supported with configuration |
| Pega Platform |
| Party Problem Handling | Close Party Problem | Supported with configuration |
| Pega Platform |
| Party Problem Handling | analyses Party Problem Trend | Supported with configuration |
| Pega Platform |
| Party Performance Management |
| Supported with configuration |
| Pega Platform |
| Party Performance Management | Monitor & Control Party Performance | Supported with configuration |
| Pega Platform |
| Party Performance Management | Monitor & Control Party Performance | Supported with configuration |
| Pega Platform |
| Party Performance Management | Track & Manage Party Performance Resolution | Supported with configuration |
| Pega Platform |
| Party Performance Management | Party Performance Report | Supported with configuration |
| Pega Platform |
| Party Performance Management | Close Party Performance Degradation Report | Supported with configuration |
| Pega Platform |
| Party Performance Management | Initiate Party Performance Degradation Report | Supported with configuration |
| Pega Platform |
| Catalog Management |
| Not directly supported |
|
|
| Catalog Management | Develop Catalog Specification | Not directly supported |
|
|
| Catalog Management | Develop Catalog | Not directly supported |
|
|
| Catalog Management | Exchange Catalog | Not directly supported |
|
|
ENTERPRISE | Enterprise Effectiveness Management |
| Supported |
| Pega Platform |
| Enterprise Effectiveness Management | Enterprise Performance Assessment | Supported |
| Pega Platform |
Domains not covered in detail in this document | |||||
RESOURCE |
|
| Not evaluated | Contact for further information |
|
COMMON PROCESS PATTERNS |
|
| Supported |
| Pega Platform |