Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

This content has been archived and is no longer being updated.

Links may not function; however, this content may be relevant to outdated versions of the product.

Configuring the Auto-Launch of Intent Tasks

Updated on February 25, 2016

Intent Task rules allow the configuration of an automatic launch of a service process at the start of an interaction, based on a When condition defined in the Criteria tab.

To configure the Auto-Launch, do the following:

  1. Go to the Records explorer, and then click Process > Intent Task to display the Intent Task instances.
  2. Select an instance that suits your business needs.
  3. Click the Criteria tab and enter value in the following fields:
    • Enter an appropriate Intent Condition.
    • Click the Action drop-down arrow and select Auto-Launch.
  4. Click Save As.

The Auto-Launch option allows the launch of multiple service processes in the interaction if criteria for the Intent Tasks are set to Auto-Launch when defined in multiple Intent Tasks. The auto-launched service process remains in-focus at the start of an interaction.

If you define multiple conditions for an Intent Task, it is a good practice to select the Auto-Launch option as the first condition, otherwise it will never be evaluated when any of the conditions defined above it are true.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us