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Configuring business logic-based routing APIs

Updated on September 10, 2021

To process cases quicker, ensure that assignments are routed to the most appropriate workers by using custom APIs for business logic-based routing. You can choose from default APIs or add custom APIs to meet your unique business needs. You can also override APIs to modify lists of available operators and work queues, so that the lists contain only relevant workers.

This procedure contains the following tasks:

For more information about routing assignments, see Choosing an assignee at run time in Dev Studio, Choosing an assignee at run time in App Studio.




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