Configuring chat in Pega Customer Service
Configure the behavior for chat interactions by completing the following steps:
- Step 1: Configuring the chat server in Pega Customer Service
- Step 2: Configuring the chat and messaging queues
- Step 3: Configuring routing
- Step 4: Configuring the chat and messaging settings
- Step 5: Creating the self-service application
- Step 6: Configuring and deploying the web chatbot
Additional configuration for chat and messaging includes the following procedures:
Next topic Step 1: Configuring the chat server in Pega Customer Service