Creating training data manually for an email bot
To ensure that Pega Email Bot™ interprets emails in the correct way, manually create training records in the system. Training records provide valuable information for the email bot that strengthens the artificial intelligence algorithms and improves the accuracy of your text analytics model. By training the model, you ensure that the email bot detects the correct topics, entities, and language.
For example, you can add a training record that specifies a request for an insurance quote for a 1968 Ford Mustang GT. If you connect that record to a car insurance topic, the system learns to associate this information with a car insurance case.- In the header of Dev Studio, click the name of the application, and then click Channels and interfaces.
- In the Current channel interfaces section, click the icon that represents your existing Email channel.
- On the Email channel configuration page, click the Training data tab.
- In the toolbar, click Add records.
- If you configure multiple languages for the email bot, in the Creating new training record window, in the Language list, select the language for the training record, for example, English.
- In the Topic field, press the Down arrow key, and then select a name of a topic to which the training record relates, for example, Car insurance.
- In the field area below the Topic field, enter the text
for the training record.The text must be a good representation of sample user input from which the email bot can learn to respond to emails.
- Click Create record.
- Optional: To add more training records for the email bot, repeat steps 4 through 8.
- Click Save.
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