Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

This content has been archived and is no longer being updated.

Links may not function; however, this content may be relevant to outdated versions of the product.

Modifying chatbot response questions

Updated on July 22, 2021

Ensure that Pega Intelligent Virtual Assistant™ (IVA) asks the correct follow-up questions to user input, by modifying the chatbot responses. By simulating a conversation and modifying chatbot response questions in the preview console, the IVA learns how to obtain additional clarifying information about the correct case type from the user in a quick and conversational manner.

For example, in a request for a car insurance quote, during a user interaction, an IVA asks questions about the make, model, and year of production of the car, and then automatically stores the answers in the properties of the business case.
Before you begin: For the IVA to respond to user input by asking questions, add a conversation to a case type for your application. For more information, see Adding a conversation to a case type.
  1. In the header of Dev Studio, click the name of the application, and then click Channels and interfaces.
  2. In the Current channel interfaces section, click the icon that represents your existing Alexa, Unified Messaging, or Web Chatbot channel.
  3. In the channel, click the Behavior tab.
  4. At the top of the preview console, turn on the Show analysis switch.
  5. In the preview console, in the right panel, enter a command.
    For example: To request a car insurance quote, enter: I would like to request a car insurance quote.
    Result: The preview console starts a Car Insurance case and displays a follow-up question, for example: What is the make of the foreign-made car?
  6. To view additional options for the displayed question, click the View folder contents icon below the question in the preview console.
  7. In the Edit question window, in the Question text field, edit the text for the question.
    For example: To have the IVA ask a question about any car make, enter the following text: What is the make of the car?
  8. Optional: To map the follow-up question from the IVA to a property, edit the Map answer to property field.
    For example: To map a response to a property requesting the make of a car, enter .Make.
  9. Click Save.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us