If you plan to support multiple languages in your application or one language
other than English, you can override the default language of a new Email channel.
Overriding the default language ensures that Pega Email Bot™
processes emails from users in the correct language, performs text analysis and provides
automatic responses. By default, the system processes emails in English when you create
an Email channel.
For example, if an organization is interested in creating
an email bot so that the system processes emails in French, you can specify French as the
default language. Otherwise, if the organization does not change this setting, the email bot
processes emails in English, by default.
Before you begin: Select the languages that your Email channel supports. For more information, see
Creating an Email channel.
Switch to Dev Studio.
In the navigation panel of Dev Studio, click
App, and then search for the
Expand the Data ModelData Transform section for the Data-Channel- class, and then
On the Definition tab in the
GetDefaultLanguage data transform rule, in the
Source column, enter a language in double quotation
marks.For example: To specify German as the default language, enter
"German".Result: The following figure shows the GetDefaultLanguage
data transform rule with the default language overridden to German:
Switch back to App Studio.
What to do next: Define the Email channel behavior by setting suggested cases and responses, and
configuring email text analysis for the email bot. For more information, see Defining Email channel behavior.