If you plan to support multiple languages in your application or one language other than English, you can override the default language of a new Email channel. Overriding the default language ensures that Pega Email Bot™ processes emails from users in the correct language, performs text analysis and provides automatic responses. By default, the system processes emails in English when you create an Email channel.

For example, if an organization is interested in creating an email bot so that the system processes emails in French, you can specify French as the default language. Otherwise, if the organization does not change this setting, the email bot processes emails in English, by default.