Increase the availability and responsiveness of Pega Email Bot™ so that users interact with the application without a delay and the system escalates
reported problems to the correct operator or work queue. You can address email bot
performance issues and test how the system reacts to emails. By resolving problems that
are related to the email account, channel administrators ensure that the system can send
and receive emails. Similarly, channel developers verify that routing conditions that
are defined for intelligent routing generate the expected results.
all the routing conditions for the email bot ensures that the system can intelligently
respond to requests, for example, by starting a business case in the application and sending
an automatic reply.
- Resolve issues with the email account for the Email channel.
- Check the defined routing conditions for the Email channel.