A channel developer and the channel administrator troubleshoot issues reported with the chatbot.
I do not get any response from the chatbot
When I enter text in the chat window, I do not get any response from the IVA for Web Chatbot.
- Check the mashup security settings for your application, by performing
the following steps:
- Switch to Dev Studio.
- In the header of Dev Studio, click the name of the application, and then click Definition.
- In the application rule, click the Integration & security tab.
- In the Mashup security section, verify that there are no limitations on the mashup used by the chat window for your IVA.
- Click Save.
- Switch back to App Studio.
I do not know how to style the IVA for Web Chatbot
I want to modify the user interface for the IVA that the chat window and the preview console use, to fit my organization's specific needs and requirements.
- Change the CSS styles for the chat window for the IVA for Web Chatbot
by editing the pyWebChatCustomizaton rule.For more information, see Customizing the Web Chatbot channel.
- Modify the default text for the action prompt that is displayed in the
preview console and the chat window for the IVA.For more information, see Changing the default text for action prompt in the IVA for Web Chatbot.
- Edit the Web Chatbot channel sections that user input and responses
use, and make user interface changes in the sections.For more information, see Customizing the Web Chatbot channel.