After you make corrections to natural language processing (NLP) records from the
preview console relating to topic, entities and language for Pega Intelligent Virtual Assistant™ (IVA), apply the changes to the text analytics model. Rebuilding the text analytics model
with additional or modified records improves the IVA's ability to understand user
requests, and improves how the system responds to detected topic, entities, and language
in the user input.
When you update a detected topic or add entities during a
chat simulation in the preview console, the system saves the changes as a training
Before you begin: Simulate and make changes to a conversation with the IVA: