After you make corrections to natural language processing (NLP) records from the
preview console relating to topic, entities and language for Pega Intelligent Virtual Assistant™ (IVA), apply the changes to the text analytics model. Rebuilding the text analytics model
with additional or modified records improves the IVA's ability to understand user
requests, and improves how the system responds to detected topic, entities, and language
in the user input.
When you update a detected topic or add entities during a
chat simulation in the preview console, the system saves the changes as a training
- In the navigation pane of
App Studio, click Channels.
- In the Current channel interfaces section, click the icon
that represents your existing Alexa, Digital Messaging, or
Legacy Webchat channel.
- In the channel, click the Behavior tab.
- At the top of the preview console, click Build