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Configuring a text prediction for an email bot

Updated on June 21, 2021

To improve the artificial intelligence of Pega Email Bot™ and its ability to detect the correct information from emails, you can configure a text prediction for an application. You can configure a text prediction to detect topics, entities, and sentiments in the email body, attachments, or both.

Tip: Text predictions are targeted to replace text analyzers. As a best practice, configure text analytics for your conversational channels by using text predictions instead of text analyzers. For more information, see Text analysis concepts.
  1. In the navigation pane of App Studio, click Channels.
  2. In the Current channel interfaces section, click the icon that represents your existing Email channel.
  3. In the Email channel, click the Behavior tab.
  4. In the Text Analyzer section, click Open text prediction.
    Opening a text prediction from a channel
    Open Text Prediction link on the Behavior tab in a channel
  5. In Prediction Studio, configure the text prediction for the email bot.
    For more information, see Analyzing messages with text predictions.

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