To enhance the artificial intelligence of Pega Intelligent Virtual Assistant™ (IVA) so that the
system provides better responses and detects entities and the topic in the messages, you
can configure a text prediction for an application.
Tip: Text predictions are
targeted to replace text analyzers. As a best practice, configure text
analytics for your conversational channels by using text predictions
instead of text analyzers. For more information, see Text analysis concepts.
In the navigation pane of
App Studio, click Channels.
In the Current channel interfaces section, click the icon
for your existing Digital Messaging, Legacy Webchat, or Alexa channel.
In the channel, click the Behavior tab.
In the Text Analyzer section, click Open text
In Prediction Studio, configure the text prediction for the