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Creating an IVA channel from an existing channel

Updated on September 21, 2021

Save time building your chatbot by creating Pega Intelligent Virtual Assistant™ (IVA) based on a verified configuration in another IVA channel.

For example, in your production environment, if you have an IVA for Digital Messaging that intelligently responds to customer inquiries, starts business cases, and interacts with your Pega Platform application, you can reuse the existing Digital Messaging channel configuration in a new channel.

When you create a Digital Messaging or Legacy Webchat channel based on a configuration in another IVA channel, the system copies the following configured information from the existing channel:

  • Conversation flows
  • Case commands
  • Response commands
  • Text analyzers
  • Settings in the Options section
  • Template operator
Before you begin: Create a Digital Messaging or Legacy Webchat channel, define the channel behavior, and then verify that the chatbot correctly responds to user interactions. For more information, see:
  1. In the navigation pane of App Studio, click Channels.
  2. In the Current channel interfaces section, click the icon that represents your existing Digital Messaging or Legacy Webchat channel with the settings that you want to copy to the new channel.
  3. In the upper right of the page, click ActionsCopy channel interface.
  4. In the Copy channel interface window, click the Digital Messaging or Legacy Webchat icon that represents the channel that you want to create.
    Result: The system displays the new channel.
  5. In the Details section, in the Channel interface name field, enter a name for your channel.
  6. Optional: To describe the purpose of the channel, in the Description field, enter a short description of your IVA.
  7. For Digital Messaging channels, click the Connection tab, and then in the Base URL field, enter a new URL for your system.
  8. Click Save.

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