Creating a Legacy Webchat channel
Create Pega Intelligent Virtual Assistant™ (IVA) for Legacy Webchat so that users can interact with a Pega Platform application to answer questions, report an issue, or step through a process by sending messages in an embedded chat window. For example, with the IVA for Legacy Webchat, users can create a case to inquire about a car price estimate or book a flight.
An IVA for Legacy Webchat takes advantage of similar bot capabilities that are available in the IVA for Facebook. However, you have full control over the end-to-end communication and no additional accounts or third-party installation is necessary.
- In the navigation pane of App Studio, click Channels.
- In the Create new channel interface section, click Legacy Webchat.
- In the Details section, in the Channel interface name field, enter a name for your channel.
- Optional: To describe the purpose of the channel, in the Description field, enter a short description of your IVA.
- In the channel, click the Connection tab.
- In the Template operator ID list, click the name of an
existing Pega Platform operator to use as a template. The system uses this operator as a template to create all further accounts. Each account has a unique channel identifier set as its ID.
- Click Save.
- Embed a Legacy Webchat channel chat window on a web
page. For more information, see Embedding a chat window for the Legacy Webchat channel.
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