If you plan to support multiple languages in your application or one language
other than English, you can override the default language of a new Email channel.
Overriding the default language ensures that Pega Email Bot™ processes
emails from users in the correct language, performs text analysis and provides automatic
responses. By default, the system processes emails in English when you create an Email
For example, if an organization is interested in creating an email
bot so that the system processes emails in French, you can specify French as the default
language. Otherwise, if the organization does not change this setting, the email bot
processes emails in English, by default.
- Switch to Dev Studio.
- In the navigation panel of Dev Studio, click
App, and then search for the
- Expand the Data-Channel- class, and then
click pyGetDefaultLanguage. section for the
- On the Definition tab in the
GetDefaultLanguage data transform rule, in the
Source column, enter a language in double quotation
- Click Save.
- Switch back to App Studio.