Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Setting up the IVA for Twitter

Updated on June 1, 2023

Ensure that users communicate with your Pega Intelligent Virtual Assistant™ (IVA) by using direct messages on Twitter. As a result, you provide a convenient, everyday way in your application for users to access your business services to obtain assistance or solve an issue.

For example, for a car fee dispute application that a car rental service uses, customers can send messages to your chatbot by using Twitter to question an automatic cancellation fee that is generated by their recent vehicle driver.
Note: Due to changes by Twitter in the API and the licensing model, direct integration with Twitter is no longer supported in the Digital Messaging channel interface.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us