Before moving Pega Intelligent Virtual Assistant™ (IVA) to a production environment, you can
verify whether the system works correctly by interacting with the chatbot using the
preview console. You use the preview console to simulate a conversation for your
business application and build the chatbot, to ensure that the chatbot knows how to
correctly respond and detect information from user input.
Working in the
preview console also improves the text analysis and artificial intelligence of the IVA
channel. After making any changes to the channel configuration in the preview console,
rebuild the text analytics model.
Before you begin: For each IVA that you create, define the conversational channel behavior. For more
information, see Defining conversational channel behavior.
- Verify the detected information by the chatbot.
- Update the chatbot questions and response text.
- Extract data from a conversation.
- Apply any simulation changes to the text analytics model.