You can upload additional custom translations for languages not supported by Digital Messaging Service, in the Web Messaging settings. This feature helps organizations to expand their services through the Web Messaging channel, reaching more diverse regions and languages.
Digital Messaging Service includes support for the following languages: Dutch, English, French, German, Italian, Japanese, Mandarin/Chinese (Simplified), Portuguese, Spanish, and Swedish. However, to cater to a broader audience, you can upload custom localizations for additional languages.
After you upload a custom localization, the system automatically localizes the
corresponding labels in the Web Messaging widget using the custom
language. The custom upload file contains key-value pairs, with the Web Messaging label and the relevant language as the column header. To
learn more about the key-value pairs that you can localize, refer to the
CSV file as described in step 4.
- In your Digital Messaging channel interface, click the Connection tab.
- Click Manage connections.
- In the Digital Messaging Manager window, edit your Web Messaging connection, and then click the Language tab.
- Optional: In the Web Messaging field localization section, click
Download to download a custom localization template
- On your local drive, edit the template
CSVfile by defining labels in another language in a new column. Ensure you use the format and syntax of the custom localization template.For example, you can add a localized translation for Bulgarian language, in the second column of the
Label Key bh-Bulgarian/Български powered_by Задвижвано от powered_by_pega Задвижвано от PEGA are_you_sure Сигурни ли сте? end_chat_message Затварянето на чата ще прекрати тази чат сесия и вашата беседа вече няма да е налична. end_chat_button Край на чат сесията yes Да no Не stop Спри
- Click Choose File, from your local drive, select the
CSVfile that includes your custom translation, and then click Upload.