Digital Messaging Service includes support for the following languages: Dutch, English, French, German, Italian, Japanese, Mandarin/Chinese (Simplified), Portuguese, Spanish, and Swedish. However, to cater to a broader audience, you can upload custom localizations for additional languages.

After you upload a custom localization, the system automatically localizes the corresponding labels in the Web Messaging widget using the custom language. The custom upload file contains key-value pairs, with the Web Messaging label and the relevant language as the column header. To learn more about the key-value pairs that you can localize, refer to the downloadable CSV file as described in step 4.

1. In your Digital Messaging channel interface, click the Connection tab.
2. Click Manage connections.
3. In the Digital Messaging Manager window, edit your Web Messaging connection, and then click the Language tab.
4. Optional: In the Web Messaging field localization section, click Download to download a custom localization template (CSV file).
5. On your local drive, edit the template CSV file by defining labels in another language in a new column. Ensure you use the format and syntax of the custom localization template.
   For example, you can add a localized translation for Bulgarian language, in the second column of the CSV file:

   Label Key	bh-Bulgarian/Български
   powered_by	Задвижвано от
   powered_by_pega	Задвижвано от PEGA
   are_you_sure	Сигурни ли сте?
   end_chat_message	Затварянето на чата ще прекрати тази чат сесия и вашата беседа вече няма да е налична.
   end_chat_button	Край на чат сесията
   yes	Да
   no	Не
   stop	Спри

   Note: The system includes 169 values for localizing the Web Messaging widget.
6. Click Choose File, from your local drive, select the CSV file that includes your custom translation, and then click Upload.
   Result: The additional localization languages display in the Web Messaging field localization section.

For example:

The following figure shows additional custom languages, for example, Japanese and Mandarin, uploaded to the system using the WebMessagingLocalization.csv file: