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Changing the default text for action prompt in the IVA for Legacy Webchat

Updated on April 13, 2023

To make Pega Intelligent Virtual Assistant™ (IVA) for Legacy Webchat more user friendly, you can modify the default text for the action prompt that the system displays to users in the chatbot window and the preview console. As a result, you also help to customize the look and feel of the chatbot to better fit the needs and requirements of your organization.

Note: Legacy Webchat has been replaced with the Web Messaging channel from Digital Messaging. Legacy Webchat was deprecated in 8.6 and de-supported in 8.7. Legacy Webchat is not supported for 8.7 and has not been tested. To learn how to migrate to Web Messaging, see Migrating from Legacy Webchat to Web Messaging.
  1. Switch to Dev Studio.
  2. In the navigation pane of Dev Studio, click App.
  3. Click Classes.
  4. In the field below the Classes tab, search for the Embed-Channel-Control- class.
  5. In the Embed-Channel-Control- class, expand the Data ModelField Value section, and then double-click the pyActionPrompt pyInputPlaceholder rule.
  6. In the opened rule, in the To field, enter new text for the default prompt for the chatbot.
    By default, the action prompt in the chatbot displays the following text: Type your message here
    For example: Enter: Enter something here
  7. Click Save.
  8. Switch back to App Studio.
  • Previous topic Customizing the Legacy Webchat channel
  • Next topic Creating custom controls for the IVA for Legacy Webchat

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