Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Configuring a text prediction for an IVA

Updated on February 10, 2022

To enhance the artificial intelligence of Pega Intelligent Virtual Assistant™ (IVA) so that the system provides better responses and detects entities and the topic in the messages, you can configure a text prediction for an application.

Tip: Text predictions are targeted to replace text analyzers. As a best practice, configure text analytics for your conversational channels by using text predictions instead of text analyzers. For more information, see Text analysis concepts.
  1. In the navigation pane of App Studio, click Channels.
  2. In the Current channel interfaces section, click the icon for your existing Digital Messaging or Alexa channel.
  3. In the channel, click the Behavior tab.
  4. In the Text Analyzer section, click Open text prediction.
    Opening a text prediction from a channel
    Open Text Prediction link on the Behavior tab in a channel
  5. In Prediction Studio, configure the text prediction for the chatbot.
    For more information, see Analyzing messages with text predictions.

Related articles

Adding a text analyzer for an IVAText analysis concepts

Tags

Pega Platform 8.7 Conversational Channels

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Visit the Support Center

Did you find this content helpful?

Yes
No

Want to help us improve this content?
Suggest an edit

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us