Enabling real-time translation for Web Messaging
Help ensure that your customers can interact with your Pega Platform application, regardless of their language or region. By using real-time translation in the Web Messaging widget for your Digital Messaging channel interface, you enhance customer satisfaction and help to expand the reach of your organization's business services to a wider audience.
- In your Digital Messaging channel interface, click the Connection tab.
- Click Manage connections.
- In the Digital Messaging Manager window, edit your Web Messaging connection, and then click the Language tab.
- In the Primary Business Language list, select the language that CSRs will interact in.
- Optional: To let customers select another language from the Web Messaging widget menu, select the Allow customers to change language from widget header drop-down checkbox.
- Optional: To add localization languages for the Web Messaging widget,
in the Web Messaging field localization section, upload
custom localizations.For more information, see Adding custom localizations in Web Messaging.
- In the Real-time translations section, turn on the Enable real-time translations switch.
- In the Translation service list, select a third-party translation service.
- If you selected the Google Translate service, in the
API key field, enter the API key for this third-party
translation service.You generate a Google Translate API key for your Google Cloud account. For more information, see Configuring Google Translate API key.
- In the Customer languages enabled for translations list, select one or more languages that customers will interact in.
- Click Save.
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