- Fix general issues related to all of the conversational channels.For more information, see Troubleshooting conversational channel issues.
- Fix issues related to the IVA for Digital Messaging (Apple
Business Chat, Facebook, SMS/MMS, and WhatsApp).For more information, see Troubleshooting the Digital Messaging channel.
- Fix issues related to the IVA for Legacy Webchat.For more information, see Troubleshooting the Legacy Webchat channel.
- Copy your legacy channel to the Digital Messaging channel to ensure that you
reach users on additional social messaging platforms, for example, Apple
Business Chat, or WhatsApp.For more information, see Updating an existing channel to the Digital Messaging channel.
Channel developers and channel administrators update, troubleshoot, and maintain the IVA when the system is in a development, QA, or production environment.