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7.1.4 product changes with upgrade impacts
Legacy CPM portals are no longer supported
The legacy CPM end-user portals (CPMCSR_Portal, CPMSalesRep_Portal, CPMSalesManager_Portal) have been deprecated. These portals continue to function in this release, but might be deprecated in a future release of Pega Customer Service.You must upgrade your application to use the Interaction and Account Manager Portals.
Customer Relationship Management unification
For more information on how the sales and service modules of Pega Customer Relationship Management work together, see Using multiple Pega CRM Application.
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