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7.1.4.1 product changes with upgrade impacts

Updated on September 10, 2021

PegaCHAT

Note: Use of the Openfire chat server is deprecated. New PegaCHAT installations must use the Pega Platform chat server.

Customer Relationship Management unification

For more information on how the sales and service modules of Pega Customer Relationship Management work together, see Using multiple Pega CRM Application.

Tags

Pega Customer Service 7.1.4.1 - 8.6

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