Customer access to Pega Cloud 1.0 environments
The following guidelines govern customer access to Pega Cloud 1.0 environments:
Customer access must be requested by an authorized organizational contact who opens a ticket in My Support Portal.
All access is set up by using Named Accounts that have unique IDs and passwords.
The customer accepts all responsibility for actions taken by their delegates, including credential management.
The customer is responsible for ensuring and coordinating that any changes that they make in their applications are moved forward as they are promoted or moved as part of configuration migration. A service ticket, submitted through Pega Support, might be necessary if changes are required for the system or database in production environments.
By default, customer access requires the Pega VPN service if there are access requirements outside of the Pega platform software interface.
Pegasystems can request that the customer acknowledge and review, on a regular basis, the access policy, delegates, and Named Accounts as part of the Pega Cloud service and customer security review process.
Access types
| Access types | Access level | Cloud environment | ||
|---|---|---|---|---|
| Dev/test | Pre-production | Production | ||
Pega administrator access | Login with [email protected] allows access to the Pega Cloud environment. This is the default access to the Pega application interface. | Yes | Yes | Yes |
| PRPC 6.x Database Schemas Read/Write/Change/DML | Allows authorized customers to use the following functions with the installed PRPC schema only through an SQL client tool:
| Yes | No | No |
| Pega 7.x Database Schemas Read/Write/Change/DML | Allows authorized customers to use the following functions with the PegaDATA Schema only through an SQL client tool. No other schema is accessible from the client.
| Yes | No | No |
| PRPC Alert and Rule Logs | Provides access to Pega alerts and rule logs through Pega 7 Platform Designer Studio System tools and System Management Application. For more information about the Log Files tool, see the Developer help: | Yes | Yes | Yes |
| All other | All other requests, such as those for information, log files, and data sets, cannot be enabled through any of the self-service functions listed above and must be fulfilled by using Pega Cloud Support. Customers are not provided with any other direct access privileges. | Pega Support | Pega Support | Pega Support |