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Customer Process Manager (CPM) - Non-live interactions

Updated on September 13, 2021

 This presentation is part of the CPM Interactions Self-Study Course.

Transcript

Non-live interactions are those actions performed “after-the-fact.”

There are two methods of creating a case via a non-live interaction:

1. Automatic Case Creation – CPM may automatically create non-live interaction cases for:

  • Inbound emails
  • Incoming faxes
  • Incoming mail (processed through an imaging system)

2. Manual Case Creation – You may choose to manually create interactions. One or more cases (service items) are created as a result of an interaction. Some examples are:

  • Address change
  • Billing inquiry Claim
  • Technical support request

Tags

Pega Platform 7.1.1 - 8.3.1 System Architect Lead System Architect Business Architect Experience Designer Project Manager System/Cloud Ops Administrator Low-Code App Development Financial Services Healthcare and Life Sciences Insurance Communications and Media Government Healthcare and Life Sciences Consumer Services

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