Use the following topics to define fields for your data object. For example, you can add choices to a picklist to control which options a user selects.
- Adding single-value fields to forms
Collect specific, single pieces of information from users when they process a case by adding a single-value field to a form. For example, you can add a field that references a phone number to a form that prompts users to enter their personal and address details.
- Creating a calculated field
Save time and improve the accuracy of the information that your case processes by creating a calculated field. For example, configure a Total Time field to generate a subtotal from a list of time sheets.
- Creating a field value
You can create field values to restrict the values of a property to a list of allowed values. Configure values that are meaningful to users so that the purpose of each value in the list is clear. For example, to prepare a list of values that a hospital administrator uses to select a medical procedure code, use a simple, readable name, such as appendix removal.