Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Creating a case type from a spreadsheet

Updated on November 23, 2022

To simplify automating and digitizing your business process and eliminate the need to reference external spreadsheets, create case types by importing XLSX and CSV files. For example, users who work on App Factory can import Excel spreadsheet data to automatically track the status of customer data, invoices, and service requests.

  1. In the navigation pane of App Studio, click Case types.
  2. On the upper-right corner, click New.
  3. In the Create case type field, enter the case type name.
  4. Define your case type from a spreadsheet by clicking Create data model using spreadsheet.
  5. Click Next.
  6. On the Select file page, click Browse.
  7. Navigate to your .xlsx or .csv file, and then click Open.
  8. Click Next.
  9. On the Create fields page, edit the following fields to choose and manipulate the data that is included in your final output:
    • To change the columns to include in the final output, in the Column field, select the column headers of the spreadsheet that you want to display.

      By default, all the columns are selected when the page loads.

    • To change the field names for the columns, in the Field name field, make your edits.
    • To change the field types that are configured for the field names, in the Field type field, edit any types that might be inconsistent with the type of information contained in the field.
  10. Click Create.
    Result: The new Data model page loads with information from the uploaded spreadsheet. For more information about the fields available in the new Data model, see Defining the fields in a data object.
  11. Optional: To view the new data model, click the Data model tab.
  12. Click Save.
    For more information, see Importing data from a file.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us