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Managing email integrations

Updated on November 23, 2022

The following topics provide information on managing your email integration, including troubleshooting your email configurations, filtering autoreply messages, and optimizing the performance of your email listeners.

  • Autoreply message filtering

    Email listeners in Pega Platform filter autoreply messages, such as out-of-office notifications or bounce-back messages, by using the following logic.

  • Best practices for optimizing email listener performance

    You can manage a high number of incoming email messages in your application by increasing the throughput of your email listener. To ensure that you scale your email listener to meet your organization's needs, review the guidelines for optimizing email listener performance.

  • Correspondence rules and email
  • Email servers

    Email server data instances represent a physical email server. Email listeners connect to the server represented by the data object and then route messages from the server to email service rules.

  • Troubleshooting an email integration

    Learn about common problems that might occur in your email integration and how to troubleshoot them.

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