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Troubleshooting an email integration

Updated on November 23, 2022

Learn about common problems that might occur in your email integration and how to troubleshoot them.

  • Troubleshooting email listeners

    Troubleshoot problems with email listeners by applying the following guidelines.

  • Restarting the email listener

    You can restart an email listener to troubleshoot problems with the listener. For example, you might need to restart the email listener if unread messages are accumulating in your inbox.

  • Throttling during email processing

    Email providers use throttling to control the number of email messages that they receive at one time. If the number of incoming email messages surpasses a certain threshold that is determined by the email provider, the email provider might invoke throttling and drop the connection or reject additional connections.

  • Troubleshooting outgoing email

    To troubleshoot problems with sending an email from Pega Platform, review the sample scenarios and remedy steps.

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