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Creating an email listener

Updated on April 6, 2022

To create or update cases from incoming email messages, configure an email listener in Dev Studio. Email listeners identify the listener, the email account name, the name of the mail folder to monitor, the message format of the incoming messages, and the email service rule to which to route messages. Use email listeners to provide the Pega Platform with the necessary information to route incoming email messages to an email service rule (Rule-Service-Email rule type).

Note: The following tasks describe how to manually create an email listener in Dev Studio. However, email listeners are automatically generated with certain configurations, such as creating an email channel or enabling case creation by email. As a best practice, create these configurations in App Studio. For more information, see Creating an Email channel and Enabling creation by email of top-level cases.

Use the following tasks to manually configure an email listener:

  • Previous topic Configuring OAuth 2.0 authentication for sending and receiving emails by using Microsoft Graph
  • Next topic Configuring email listener routing

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