Creating an email listener
To create or update cases from incoming email messages, configure an email listener in Dev Studio. Email listeners identify the listener, the email account name, the name of the mail folder to monitor, the message format of the incoming messages, and the email service rule to which to route messages. Use email listeners to provide the Pega Platform with the necessary information to route incoming email messages to an email service rule (Rule-Service-Email rule type).
Use the following tasks to manually configure an email listener:
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