Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Integrating with an email provider

Updated on April 6, 2022

Create an email integration to manage incoming and outgoing email directly in your Pega Platform application. An email integration consists of an email account, email listener, email service rule, and service activity.

Incoming email

Email accounts, email listeners, email service rules, and service activities all play a role in processing incoming email.

Email accounts hold the connection details for email server integrations in Pega Platform, such as the email protocol, IP address, and mail server port number.

The receiver information in an email account record tells an email listener from which inbox to pull email messages into Pega Platform. Once the message is in Pega Platform, an email service rule translates the message to the clipboard. The system then processes the message and determines which service activity to use, for example, to create a case from an email message.

Outgoing email

Email accounts hold the server and connection information to send email from Pega Platform. Email listeners and email service rules use the sender information in an email account record to send autoreply messages. For example, a service rule can acknowledge receipt of a user's email.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us