Use the following topics to define fields for your data object. For example, you can add choices to a picklist to control which options a user selects.
- Adding single-value fields to forms
Collect specific, single pieces of information from users when they process a case by adding a single-value field to a form. For example, you can add a field that references a phone number to a form that prompts users to enter their personal and address details.
- Creating a calculated field
Save time and improve the accuracy of the information in your case processing by creating a calculated field that automatically returns a value based on the input data. For example, you can create a field that calculates a length of stay at a hotel based on arrival and departure dates that a user provides.
- Configuring primary fields
Define primary fields to automatically add the most relevant fields to your cases and reduce the amount of UI configuration that is necessary.
- Adding alternate keys for external reference fields
Enable the creation of data reference fields that are based on remotely sourced data objects by defining alternate key fields. Through alternate keys, the system identifies the fields that constitute a reference to a unique instance of a data object, regardless of the object's source.
- Field values
Use field values to define items in a selection list presented to users or a set of values for the Table features on the General tab of the Property form, and to support localization by overriding an English word or phrase with an equivalent term in another language.
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