Email listeners in Pega Platform filter autoreply messages, such as out-of-office notifications or bounce-back messages, by using the following logic.
- Email listeners detect autoreply messages by checking for the Auto-Submitted header in the subject of incoming email messages.
- If the email listener does not find the Auto-Submitted
header, the listener searches the email subject for the following patterns that
are specified in the Pega-provided Email/AutoReplySubject
dynamic system setting (DSS):
- Automatic reply,Auto
- Auto Response,Out of Office
You can specify additional patterns by editing the Email/AutoReplySubject DSS.
- Specifying additional patterns for filtering out autoreply messages
To specify patterns that your application uses to filter autoreply messages, edit the Email/AutoReplySubject dynamic system setting (DSS). For example, if you communicate with clients in several countries, you can add patterns in different languages.