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Browsing the email listener logs

Updated on April 6, 2022

Make the investigation of issues with your email integration more comprehensive by reviewing the Log-Service-Email table.

The table is a useful source of information about the performance of your email listeners because it stores entries for every error and status change during message processing. For more information, see Message processing status and error categories.

  1. In the navigation pane of Dev Studio, click App.
  2. Click Classes.
  3. On the Classes tab, in the search bar, enter Log-Service-Email, as shown in the following figure:
    Accessing the Log-Service-Email table
    Use the App menu in Dev Studio to navigate to the email listener log table
  4. Click the Log-Service-Email class.
  5. In the log table, review the logs according to you needs.
  6. Optional: To display only the entries that share the error category, perform the following actions:
    1. In the Error category column, click the Filter icon.
    2. In the Search text field, enter an error category name.
      For example: Enter service-activity-failed to find the messages that failed to generate a case as a result of the listener configuration, as shown in the following figure:
      Filtering the Log-Service-Email entries by error category
      You can find all error entries that belong to a specific category by filtering the Error Category column
    3. Click Apply.
  7. Optional: To delete an entry from the Log-Service-Email table, perform the following actions:
    1. Click an entry that you want to delete.
    2. Click Delete.
    3. In the Delete dialog box, in the Reason for deletion field, enter the reason for deleting this entry, and then click Delete.
    For example: Delete the entries with the marking-delete-expunge-failed error category to avoid performance issues with your application, as shown in the following figure:
    Deleting a record from the Log-Service-Email table
    The modal dialog for deleting records from the Log-Service-Email table.
    For more information, see PEGA0141: Email expunge failed during message post-processing.

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